Win96 Privacy Policy — Malaysia User Data Protection

Your privacy is our priority. This document clearly explains how win96 collects, stores, uses and protects your personal information when you use our platform.

Last updated: 2026

1. Information We Collect

When you register and use the win96 platform, we collect various types of information to ensure the service runs smoothly and securely. This includes:

  • Account information: Full name, phone number, email address and encrypted password collected during the registration process.
  • Payment information: Transaction details in MYR (RM), including bank name, reference number, and deposit and withdrawal history. We do not store full card numbers — all processing is handled through certified third-party payment gateways.
  • Device and browser information: Device type, operating system, IP address, browser type, and application version used to access the platform.
  • Usage data: Pages visited, session duration, in-game actions, button clicks and navigation patterns used to improve the user experience.
  • Cookies and tracking data: We use session cookies and preference cookies to maintain login state, save language settings and personalise your display.

All data collection is carried out solely for the purposes stated in this policy and does not exceed what is necessary for the operation of the win96 platform.

2. How We Use Your Information

Information collected by win96 is used for the following purposes:

  • Identity verification and account security: Ensuring every login is legitimate and protecting your account from unauthorised access.
  • Financial transaction processing: Verifying deposits in RM, processing withdrawals and maintaining accurate financial records for internal audit purposes.
  • User experience improvements: Analysing usage patterns to improve platform layout, loading speed and navigation — especially on mobile devices.
  • Service communications: Sending registered users notifications related to transactions, account updates, policy changes and security alerts.
  • Legal compliance: Fulfilling legal obligations under regulations applicable in Malaysia, including financial compliance and age verification requirements.
  • Fraud prevention: Detecting and blocking suspicious activity, including attempts at money laundering or the use of multiple accounts.

Win96 does not use your information for any third-party advertising purposes without your consent.

3. Cookies & Session Tracking

The win96 platform uses cookies to enhance functionality and service stability. The following types of cookies are used:

  • Session cookies: Used to maintain your login state during an active session. This cookie is automatically deleted when you close your browser.
  • Preference cookies: Saves your language settings (Bahasa Melayu) and display preferences so you don't have to reconfigure them on every visit.
  • Security cookies: Helps identify unauthorised sessions and protect accounts from cross-site attacks.

You can block or delete cookies at any time through your browser settings. However, blocking certain cookies may affect login functionality and navigation within the win96 platform. We do not use third-party cookies for advertising or cross-site tracking purposes.

4. Data Storage, Security & Sharing

Data Retention

All personal data collected is stored on servers protected with industry-standard encryption. Data is retained for as long as your account remains active and for as long as required to fulfil legal and audit obligations. Data that is no longer needed will be securely deleted in accordance with established procedures.

Security Measures

Win96 implements a range of technical and organisational measures to protect user data from unauthorised access, disclosure, alteration or destruction. These include data encryption in transit, role-based access controls, continuous system monitoring and periodic security reviews.

Third-Party Sharing

Win96 does not sell, rent or disclose users' personal information to third parties for commercial purposes. Data sharing only occurs in the following situations:

  • Approved payment processors (such as FPX and TNG gateways) to enable transactions in RM to be processed securely.
  • Malaysian government authorities or law enforcement agencies when required by a court order or applicable law.
  • Technical service providers bound by strict confidentiality agreements who may only use data for specified purposes.

All third-party partners are required to comply with appropriate data protection standards and are not permitted to use win96 user data for any other purpose.

5. User Rights & How to Contact Us

Your Personal Data Rights

As a win96 user, you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal information we hold about you at any time.
  • Right to rectification: If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
  • Right to erasure: You may request the deletion of your personal data, subject to any legal retention obligations still in force.
  • Right to object to processing: In certain circumstances, you have the right to object to how your data is being processed.

Privacy Policy Changes

Win96 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform improvements. Any material changes will be communicated to registered users via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

Contact Our Team

For any enquiries, data access requests or privacy-related complaints, please contact the win96 support team at: [email protected]. We will endeavour to respond to all privacy-related enquiries in a timely manner. You may also refer to FAQ section us for more information.

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